Effective Date: August 13, 2026
These Terms and Conditions govern services performed by Professional Plumbing Services, Inc. (“Contractor,” “we,” “us,” or “our”), your use of professionalplumbingservices.com, and our SMS/text messaging communications. By requesting or accepting our services, using our website, or opting in to receive text messages from us, you agree to these terms. Please also review our Privacy Policy.
Service Terms and Conditions
1. Definitions
The term “Contractor” refers to Professional Plumbing Services Inc. The term “Customer” refers to the person or entity contracting for the services of the Contractor. The term “Work” refers to the services, labor, and materials provided by the Contractor.
2. Site Conditions
Customer agrees to provide access to the job site, including the removal of any obstructions. Contractor shall not be responsible for damage due to hidden conditions, unsafe environments, or access limitations.
3. Limited Warranty
Contractor warrants its labor and materials for a period of one (1) year from the date of completion. This warranty does not cover damage caused by misuse, neglect, acts of nature, or unauthorized repairs.
4. Unforeseen Conditions
If unforeseen or concealed conditions are discovered during performance of the Work, Contractor shall notify Customer, and the contract price shall be adjusted accordingly. Work shall not proceed until written authorization is provided.
5. Solution Not Performed
Contractor shall not be responsible for the inability to perform services due to unforeseen conditions, defective systems, or other causes beyond Contractor’s control.
6. Stoppages
Contractor shall not be liable for stoppages or blockages that recur due to structural defects, improper use, or accumulation of non-flushable materials.
7. License, Permits, and Fees
Contractor is licensed under the California State License Board #1027398. Customer shall be responsible for obtaining any necessary permits unless otherwise agreed in writing.
8. Payment
Payment is due upon completion of the Work unless otherwise specified in writing. Any balance not paid within fifteen (15) days of the invoice date shall accrue a finance charge of one and one-half percent (1.5%) per month (18% annually), or the maximum rate permitted by law, whichever is less. Customer agrees to pay all costs of collection, including reasonable attorney’s fees, court costs, lien preparation fees, and collection agency fees incurred by Contractor in recovering unpaid balances.
9. Right to Terminate in Event of Dispute
If Customer fails to make payments as agreed, Contractor reserves the right to terminate work immediately and pursue any and all remedies available under California Civil Code.
10. Notice of Defective Work
Customer must notify Contractor in writing within five (5) business days of discovering any alleged defects. Failure to provide timely notice shall void any warranty claims.
11. Services Not Covered
Contractor shall not be responsible for damages or issues resulting from unrelated systems, acts of third parties, or customer negligence.
12. Scope of Agreement
This document constitutes the full and complete agreement between the Contractor and Customer and supersedes all prior verbal or written agreements.
13. Pets and Onsite Safety
If pets are present at the property, they must be safely secured prior to the arrival of Professional Plumbing Services, Inc. technicians. The company is not responsible for any injury, loss, or escape of pets resulting from unsecured animals. In the event a pet causes harm, damage, or injury to a technician, the property owner or tenant shall be held fully liable.
14. Boilers and Water Heaters
When performing repairs requiring the temporary shutoff of a boiler, water heater, or recirculation system in single-family, multi-unit, or condominium buildings, Professional Plumbing Services, Inc. shall not be responsible if the equipment fails to restart or requires further servicing by another specialist after reactivation.
15. Aged or Compromised Drain and Sewer Lines
If drain, sewer, or waste piping is deteriorated, corroded, or fragile, Professional Plumbing Services, Inc. shall not be liable for leaks, breaks, or secondary damages that occur during or after service activities, including but not limited to snaking, hydro jetting, or flex shaft cleaning.
16. Unforeseen Conditions and Additional Work
Prices quoted are based on visible and known conditions at the time of inspection. Should hidden or unforeseen issues arise (e.g., broken toilet flanges, leaks inside walls, inaccessible piping), Professional Plumbing Services, Inc. will issue a revised estimate. Additional work will be billed separately upon client approval.
17. Drain and Sewer Line Warranty Limitations
If a drain or sewer line becomes clogged again during the warranty period due to misuse, foreign objects, non-biodegradable materials, or improper disposal by occupants, the warranty will be immediately void. Any subsequent service will be billed at standard rates.
18. Building Water Shutdowns
When building water supply is temporarily shut off for repairs, Professional Plumbing Services, Inc. shall not be held liable for any resulting issues with fixtures, faucets, or appliances caused by sediment or particle movement once water is restored. Any repairs or inspections needed due to these conditions will be billed as additional work.
18A. Sediment, Pressure Loss, and Fixture Disturbance After Water Restoration
When domestic water supply is shut off and restored in multi-unit buildings, HOA properties, or commercial systems, sediment, scale, rust, or mineral buildup within aging piping may become dislodged and travel through the plumbing system. This may result in temporary or permanent pressure loss, clogged aerators, blocked angle stops, cartridge failure, fixture malfunction, leaking faucets, running toilets, or related plumbing issues within individual units or common areas. Professional Plumbing Services, Inc. shall not be responsible for such conditions or resulting damages following restoration of water service. Any troubleshooting, repairs, fixture cleaning, cartridge replacement, or additional plumbing services required due to sediment disturbance shall be considered additional billable work.
19. Access and Scheduling
The property owner or authorized representative must provide safe and timely access to all work areas during scheduled hours. Delays due to inaccessibility, locked areas, or unprepared conditions (e.g., belongings not cleared, utilities unavailable) may result in additional labor charges or rescheduling fees.
20. Trip Fees, Rescheduling, and Standby Time
If technicians are unable to begin work due to conditions beyond the contractor’s control—such as tenant absence, locked units, or lack of HOA authorization—a minimum trip fee or hourly standby rate may apply.
21. Mold, Asbestos, or Hazardous Material Disclaimer
Contractor shall not be responsible for the presence, handling, or remediation of hazardous materials, including but not limited to asbestos, mold, or lead paint. If such materials are discovered, work will stop immediately, and the client shall hire a licensed abatement company before work continues.
22. Owner-Provided Materials
If the customer provides any materials, fixtures, or equipment, Professional Plumbing Services, Inc. assumes no responsibility for product quality, compatibility, or performance. Labor warranty applies only to installation workmanship.
22A. Reverse Osmosis (RO), Alkaline, and Drinking Water Filtration Systems
If it is necessary to disconnect, move, or reconnect any reverse osmosis (RO), alkaline, drinking water filtration, instant hot water dispenser, or similar under-sink water treatment system in order to perform plumbing or drain cleaning services, Professional Plumbing Services, Inc. shall not be responsible for leaks, fitting failures, tubing damage, valve failures, filter housing leaks, loss of water quality, reduced system performance, or any other malfunction occurring during or after reconnection. Many of these systems contain aging plastic components, proprietary fittings, and manufacturer-specific parts that may fail when disturbed or repressurized. Any repairs, replacement parts, troubleshooting, or reinstallation required due to the condition or failure of the system shall be considered additional billable work.
23. Completion and Cleanup
Contractor will remove debris and clean the immediate work area upon completion. Deep cleaning, sanitization, or post-construction cleanup are not included unless otherwise specified in writing.
24. Damage Limitation
Contractor shall not be liable for incidental, indirect, or consequential damages, including but not limited to loss of rent, business interruption, or property damage resulting from plumbing system failures or service interruptions.
25. Patching, Painting, and Aesthetic Repairs
Unless specifically stated in the estimate, patching, painting, tiling, flooring, or finish work following access openings are excluded. Contractor will leave openings ready for repair by others.
26. Authorization and Liability for Multi-Unit Work
In multi-unit properties, the property management or HOA representative is responsible for notifying all affected unit owners and tenants. Contractor shall not be held responsible for claims arising from lack of notice or coordination between units.
27. After-Hours and Emergency Work
After-hours or emergency services requested outside of normal business hours (Monday–Friday, 8 AM–5 PM) are subject to an overtime rate and availability.
28. Electronic Authorization
Authorization via email, text, or other written communication constitutes binding approval to proceed with work and acceptance of these Terms and Conditions.
Mechanic’s Lien Rights
Contractor reserves all rights provided under California law, including mechanic’s lien, stop notice, and bond claim rights where applicable. Failure to make timely payment may result in Contractor exercising such rights.
SMS / Text Messaging Communication Terms
SMS Consent Communication
Phone numbers obtained through our SMS opt-in process will not be shared with third parties for marketing purposes.
Types of SMS Communications
If you consent to receive text messages from Professional Plumbing Services, you may receive SMS communications related to:
- Appointment and service reminders (for example, confirming or rescheduling a plumbing service call).
- Follow-up messages and account or service updates (for example, service completion confirmations or invoice/payment reminders).
- Occasional promotions or offers, such as seasonal maintenance specials.
Example: “Hi, this is Professional Plumbing Services confirming your appointment on [Date] at [Time]. Reply STOP to opt out of SMS messaging from Professional Plumbing Services at any time.”
Message Frequency
Message frequency varies depending on your interactions with us, such as scheduling appointments or requesting service. You should not expect to receive more than approximately 8 messages per month, though frequency may be higher during active service engagements.
Potential Fees for SMS Messaging
Message and data rates may apply, depending on your mobile carrier’s pricing plan. These fees may vary if a message is sent domestically or internationally.
Opt-In Method
You may opt in to receive SMS messages from Professional Plumbing Services by:
- Submitting an online form on our website.
- Verbally, during a phone conversation with our team.
- Filling out a paper form provided by our team.
Opt-Out Method
You can opt out of receiving SMS messages at any time. Simply reply “STOP” to any SMS message you receive from us. Alternatively, you can contact us directly to request removal from our messaging list.
Help
If you are experiencing any issues, reply with the keyword “HELP,” or contact us directly at (818) 790-7270 or ek@professionalplumbingservices.com.
Additional Options
If you do not wish to receive SMS messages from us, simply do not check the SMS consent box on our forms, or decline verbally when asked.
Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP,” or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.
Changes to These Terms
We may update these Terms and Conditions from time to time. Continued use of our website, continued opt-in to our SMS program, or acceptance of service after changes are posted constitutes acceptance of the updated terms.
Contact Us
Professional Plumbing Services, Inc.
La Crescenta, CA
Phone: (818) 790-7270
Email: ek@professionalplumbingservices.com