Effective Date: August 13, 2026
Professional Plumbing Services (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through our website and phone/text communications, how we use it, and the choices you have. This policy applies to visitors of professionalplumbingservices.com and to anyone who contacts us by phone, text (SMS), or our online forms.
Information We Collect
We may collect the following types of information:
- Contact information you provide, such as your name, phone number, email address, and service address, when you submit a contact form, request a quote, or book a service.
- Details about the plumbing service you are requesting.
- Information you provide when you opt in to receive text messages from us, including your mobile phone number.
- Automatically collected information such as IP address, browser type, and pages visited, gathered through standard analytics tools (including Google Analytics, Google Tag Manager, and Microsoft Clarity) to help us understand how visitors use our site.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes for plumbing services.
- Schedule, confirm, and follow up on appointments and service calls.
- Send you service-related communications, including appointment reminders, service updates, and, if you have opted in, promotional offers.
- Improve our website and services.
- Comply with legal obligations.
SMS / Text Messaging Privacy
If you opt in to receive text messages from Professional Plumbing Services, your mobile phone number and opt-in status are used solely to send you the communications described in our Terms and Conditions.
No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.
You may opt out of text messages at any time by replying STOP to any message you receive from us, or by contacting us directly using the information below.
How We Share Information
We do not sell your personal information. We may share information with service providers who help us operate our business, such as scheduling software, customer relationship management tools, hosting providers, and phone/text communication platforms (for example, RingCentral), solely to the extent necessary for them to perform services on our behalf. We may also disclose information if required to do so by law.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies, including Google Analytics, Google Tag Manager, and Microsoft Clarity, to understand how visitors interact with our site. You can control cookies through your browser settings.
Data Security
We take reasonable measures to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
Your Choices
You may opt out of text messages at any time by replying STOP. You may also contact us to request that we update, correct, or delete your personal information, subject to any legal or business record-keeping requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Professional Plumbing Services
La Crescenta, CA
Phone: (818) 790-7270
Email: ek@professionalplumbingservices.com